ENGAGE GROUP PRIVACY POLICY
PRIVACY STATEMENT
Effective date: 01 JULY 2026
Business name: DEXTER INDUSTRIES
Trading name: ENGAGE REAL ESTATE AND PROPERTY SERVICES
Address: PO Box 8238, Glenmore Park, NSW 2745
Email: info@engagegroup.au
1. Purpose
ENGAGE REAL ESTATE AND PROPERTY SERVICES respects your privacy and is committed to protecting your personal information. This Privacy Policy and Collection Notice explains how we collect, use, hold and disclose personal information when providing real estate services in New South Wales.
This document applies to sellers, buyers, landlords, tenants, prospective tenants, property owners, guarantors, referees, contractors, suppliers and other individuals who interact with our business.
2. Personal information we collect
We may collect personal information including:
- name, address, phone number, email address and date of birth
- identity information, such as driver licence, passport or other identification details
- property ownership, property interest or property transaction details
- employment, income, rental history and reference information
- bank account or payment details where required for real estate services
- information from tenancy applications, sales agency agreements, management agreements, inspection records, offers, contracts and maintenance requests
- communications with us, including emails, phone calls, text messages and online forms
- information required for compliance with legal, regulatory, licensing, trust accounting, AML/CTF or dispute resolution obligations.
We will only collect sensitive information where it is reasonably necessary and where we have your consent or are otherwise permitted by law.
3. How we collect personal information
We may collect personal information:
- directly from you when you contact us, complete forms, apply for a property, attend inspections or engage our services
- from your authorised representative, solicitor, conveyancer, accountant, mortgage broker or other professional adviser
- from landlords, tenants, buyers, sellers, referees, employers, strata managers, tradespeople or government bodies
- through third-party platforms used for property applications, identity verification, property management, sales, marketing, electronic signing or payment processing
- from publicly available sources, such as land title records, property databases, company searches, tribunal records or online searches.
Where practical, we collect personal information directly from you.
4. Why we collect personal information
We collect, use and hold personal information to:
- provide real estate sales, leasing and property management services
- verify identity and authority to act
- assess tenancy applications and manage tenancies
- market, sell, lease, manage or appraise properties
- communicate with clients, customers, tenants, landlords, buyers, sellers and service providers
- prepare and manage agency agreements, contracts, leases, offers and related documents
- arrange inspections, repairs, maintenance and property access
- process payments, rental payments, bonds, deposits, invoices and trust account records
- comply with NSW property laws, Fair Trading requirements, trust accounting obligations, privacy laws, AML/CTF obligations, court/tribunal orders and other legal obligations
- prevent fraud, unlawful activity, money laundering, terrorism financing and misuse of our services
- handle complaints, disputes, insurance matters and legal claims
- improve our services, systems, training and business operations.
5. What happens if you do not provide information
If you do not provide the personal information we reasonably request, we may not be able to:
- provide real estate services to you
- verify your identity or authority
- process your application, offer or agreement
- manage a property, tenancy, sale or purchase
- comply with our legal obligations.
In some cases, we may need to decline, delay or stop providing services.
6. Who we disclose personal information to
We may disclose personal information where reasonably necessary to:
- sellers, buyers, landlords, tenants and their authorised representatives
- solicitors, conveyancers, mortgage brokers, accountants and financial advisers
- strata managers, building managers, valuers, inspectors and tradespeople
- tenancy application platforms, property management systems, CRM providers, electronic signing platforms, ID verification providers and payment providers
- referees, employers and tenant database providers where permitted by law
- government agencies, regulators, NSW Fair Trading, AUSTRAC, law enforcement bodies, courts and tribunals
- insurers, debt collectors, dispute resolution bodies and legal advisers
- IT service providers, cloud storage providers and business support providers.
We do not sell your personal information.
7. Third-party platforms
We may use third-party technology platforms to help provide real estate services, including property portals, tenancy application platforms, CRM systems, electronic signing tools, ID verification tools and payment systems.
Where third-party platforms are used, their own privacy policies may also apply. We take reasonable steps to use reputable providers and limit the personal information collected and retained to what is reasonably necessary.
8. Direct marketing
We may use your contact details to provide property updates, market updates, service information or marketing communications where permitted by law.
You can unsubscribe or opt out at any time by contacting us or using the unsubscribe option in our communications.
9. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We may store personal information in physical files, electronic systems, cloud platforms and secure third-party systems. Access is limited to authorised personnel and service providers who need the information for legitimate business purposes.
10. Retention and destruction
We keep personal information for as long as reasonably required for the purpose it was collected, and to meet legal, regulatory, accounting, insurance, dispute resolution and record-keeping obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Overseas disclosure
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
12. Access and correction
You may request access to personal information we hold about you. You may also ask us to correct personal information if it is inaccurate, incomplete or out of date.
Requests should be sent to:
Privacy Officer
Email: info@engagegroup.au
Please include the property address your enquiry relates to in the subject field of the email.
We may need to verify your identity before responding.
13. Complaints
If you have a privacy complaint, please contact us first so we can try to resolve it.
Privacy Officer
Email: info@engagegroup.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Updates to this policy
We may update this Privacy Policy and Collection Notice from time to time. The latest version will be available on our website or by contacting us.
Privacy Collection Notice
ENGAGE REAL ESTATE collects your personal information to provide real estate sales, leasing, property management and related services, verify your identity, assess applications or offers, communicate with you, manage transactions, comply with legal and regulatory obligations, and protect against fraud, money laundering and other unlawful activity.
We may collect your personal information directly from you or from authorised representatives, referees, employers, property owners, tenants, buyers, sellers, solicitors, conveyancers, mortgage brokers, service providers, government bodies, public records and third-party platforms.
We may disclose your personal information to landlords, tenants, buyers, sellers, authorised representatives, solicitors, conveyancers, referrers, tradespeople, strata managers, referees, employers, technology providers, payment providers, identity verification providers, government agencies, regulators, courts, tribunals, insurers and legal advisers where reasonably necessary.
If you do not provide the information requested, we may not be able to provide services, assess your application or offer, verify your identity, manage a property or transaction, or comply with our legal obligations.
Our Privacy Policy explains how you can access or correct your personal information or make a privacy complaint.
You can contact our Privacy Officer at info@engagegroup.au
Please include the property address your enquiry relates to in the subject field of the email.
Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation 01/07/2026
At Engage Real Estate & Property Services, we are committed to providing a seamless, transparent and secure experience for every client.
We would like to inform you of important changes to Australian property transactions that will take effect from 1 July 2026.
New Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation will apply to all real estate agencies across Australia, including Engage Real Estate.
These reforms introduce new legal obligations requiring real estate agencies to verify the identity of clients and undertake certain due diligence before providing specific real estate services.
While these requirements are new to the property industry, they have been standard practice for many years across banking, finance, accounting and legal services.
Why are these changes being introduced?
The Australian Government has expanded the AML/CTF framework to help protect Australia’s financial system and property market by reducing the risk of:
Money laundering and organised crime
Fraud and financial misconduct
Terrorism financing
The misuse of property transactions for unlawful activities
The inclusion of the real estate industry forms part of a broader national framework designed to strengthen transparency and integrity across regulated industries.
What does this mean for you?
If you are buying or selling property we are required to verify your identity before we can provide certain real estate services.
Depending on your circumstances, this may include requesting:
Proof of identity
Confirmation of your residential address
Information relating to companies, trusts or other ownership structures
Where a property is owned or purchased through a company, trust or similar entity, we may also be required to identify the individuals who ultimately own or control that entity.
What will the process look like?
At Engage Real Estate, our priority is to make this process as simple, secure and efficient as possible.
Most clients will receive a secure digital request to complete their identity verification through Annature Biometrics, a specialist compliance platform developed specifically for the Australian Finance & Real Estate Industry.
Once submitted, our team will review the information to satisfy our legal obligations before proceeding with your transaction, allowing us to continue delivering the premium service you expect from Engage Real Estate & Property Services.
Is my information secure?
Absolutely.
Protecting your personal information is of the utmost importance to us. Verification information will be securely managed through Annature Biometrics VOID certified platform’ designed to meet rigorous information security and privacy standards.
Your information will only be collected and used for AML/CTF compliance purposes and handled in accordance with applicable Australian privacy legislation.
Existing Clients
If you have previously bought or sold property through Engage Real Estate, the legislation still requires this identity verification checks to be completed for relevant transactions from 1 July 2026 onwards. In many cases, we may simply need to confirm or update the information we already hold.
We’re Here to Help
While these new requirements introduce an additional step to the property transaction process, our commitment to exceptional service remains unchanged.
The team at Engage Real Estate is here to guide you through every stage of the verification process, ensuring it is handled professionally, securely and with as little disruption as possible.
If you have any questions about the upcoming AML/CTF requirements, please don’t hesitate to contact your Engage Real Estate representative or our office. We look forward to continuing to assist you with your property journey.
Please include the property address your enquiry relates to in the subject field of the email.